The National Cancer Registry Ireland

Inquiry /Complaints function under the Disability Act 2005

Any individual can make a complaint to the Inquiry/Complaints Officer if the National Cancer Registry has not complied with sections 25, 26, 27 or 28 of the Disability Act 2005. A complaint can be made in writing, by fax, or by e-mail.

The Inquiry/Complaints Officer will carry out investigations in private and will produce a report which will say:

• If your complaint is valid.
• Whether there has been a failure by the National Cancer Registry concerning your complaint.
• Where a failure has happened, it will outline the steps to be taken to ensure future compliance.

The Inquiry/Complaints function in the National Cancer Registry is undertaken by the person named below:

Information you need to provide

By providing the following information you can help to speed up the investigation of your complaint.

• Your name, address and, if you don't mind us contacting you by phone, your telephone number;
• Exactly what you are dissatisfied with;
• The name of the official(s) or sections(s) who dealt with you.

Remember to send us copies of all relevant documentation/correspondence that you may have. If you have special needs that may affect your ability to make a complaint, please let us know at the earliest opportunity. We will make every effort to assist you.