This page provides information on how to contact the National Cancer Registry's Complaints Officer and how to make a complaint under the Disability Act.
The Complaints Officer responds to complaints made under section 38 of the Disability Act 2005 about the National Cancer Registry’s possible failure to comply with sections 25, 26, 27, 28 or 29 of the Disability Act 2005. To help the National Cancer Registry’s Complaints Officer respond to your complaint, it must be in writing and sent by email or post.
You or a person on your behalf can make a complaint. Persons who can make a complaint on your behalf are:
- a spouse, partner, parent or relative,
- a guardian or a person acting in loco parentis to that person,
- a legal representative,
- a personal advocate, selected by the Citizens Information Board to represent that person, or
- another person advocating on behalf of that person with his or her consent.
Below a checklist which will help the Complaints Officer investigate and respond to your complaint:
All complaints must be in writing.
You should state that you wish to make a complaint under section 38 of the Disability Act 2005.
Your complaint should include the following information:
- Your name, address and contact details
- A detailed account of your complaint
- The name of the official(s) or sections(s) you dealt with
You may be asked for further details as the case progresses.
The Complaints Officer will carry out investigations in private and will produce a report which will outline:
- The validity of the complaint
- Whether there has been a failure by the National Cancer Registry to comply with certain legal procedures
- If a failure has happened, the steps to be taken by the National Cancer Registry to comply
Please send your complaint to:
Complaints Officer
National Cancer Registry
Building 6800
Cork Airport Business Park
Kinsale Road
Cork
Tel: +353 (0) 21 4318014
Email: ncr_info [at] ncri.ie