Customer Charter
NCRI's Customer Service Charter sets out its commitment to engaging with stakeholders. This is in line with the principles of quality customer service for customers and clients of the public service and with the aim of improving its work wherever it can.
NCRI’s customer commitments are set out in our customer charter. They include the following:
- Fostering a culture of mutual respect with our stakeholders by engaging in a respectful, responsive and informed way.
- Putting quality at the centre of all our work.
- Providing equal access to all groups and working to remove any barriers that may impact accessibility.
- Providing information in simple, plain English (and Irish where required) and working to increase the availability of, and access to, information.
- Welcoming complaints and comments as a means of improving the way in which we work.
- Holding structured, meaningful consultations with stakeholders on the development and delivery of our services and ensuring that there is effective input to and evaluation of our work.
- Supporting our staff to deliver a quality service.