Office of the Ombudsman
We hope that we have been able to resolve your complaint satisfactorily. However, if you remain unhappy with our response then you can refer your complaint to the Office of the Ombudsman. The Ombudsman is impartial and free to use. The Ombudsman will ask you for details of your complaint and to provide a copy of this letter (our final response to your complaint).
The best way to do this is through:
You can also write to:
Office of the Ombudsman
6 Earlfort Terace
Dublin 2
D02 W772
Or call 01 636 5600 if you have any queries
Ombudsman for Children
If you are a child or young person under 18 or an adult who knows a child who you feel has been unfairly treated, or you are not satisfied with our decision on your complaint, it is open to you to contact the Ombudsman for Children’s Office. By law the Ombudsman for Children’s Office can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in dealings with us. The Ombudsman for Children provides an impartial, independent and free complaints handling service.
Contact details are as follows:
Ombudsman for Children’s Office
52-56 Great Strand St
Dublin 1
Free Phone: 1800 20 20 40
Email: ococomplaint [at] oco.ie
Web: www.oco.ie
Additional information about complaints procedures in the health services can be found at www.healthcomplaints.ie.
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