Ombudsman

NCRI will do its best to resolve your complaint satisfactorily. However, people who are unhappy with the response can refer the complaint to the Office of the Ombudsman. The Ombudsman is impartial and free to use. The Ombudsman will ask for details of the complaint and to provide a copy of NCRI's final response to your complaint.

Contact details

Make a complaint at www.ombudsman.ie or write to:

Office of the Ombudsman
6 Earlfort Terrace
Dublin 2
D02 W772

Or call 01 636 5600 if you have any queries

Ombudsman for Children

The Ombudsman for Children’s Office can investigate complaints about any of NCRI's administrative actions or procedures as well as delays or inaction in its dealings with the public. The Ombudsman for Children provides an impartial, independent and free complaints handling service.

People under 18 – or an adult who knows a child they feel has been unfairly treated – who are not satisfied with NCRI's decision on a complaint can contact the Ombudsman for Children’s Office. 

Contact details:

Ombudsman for Children’s Office
52-56 Great Strand St
Dublin 1

Free Phone: 1800 20 20 40
Email: ococomplaint@oco.ie
Web: www.oco.ie

Additional information about complaints procedures in the health services can be found at www.healthcomplaints.ie.